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Returns Policy

We reserve the right to change this Returns Policy at any time. Any products purchased through a stockist must be returned to the retailer where the product was purchased for a refund or exchange. Please remember that each retailer will have their own returns policy so it is recommended that you keep your receipt as proof of purchase.

Products purchased through the official Wild Kao website can be refunded, returned or exchanged as long as the product is in the original unused, undamaged and saleable condition. Please contact us before returning the product so we can issue a returns authorisation number. Without this number the process may take longer. You must make contact with us and return the product within 30 days of receipt of purchase.

Everybody makes mistakes and if this happens to you whilst making an order on our website, we are happy to exchange for the product for the product intended and we promise we won’t make you feel silly (well maybe just a little bit, but we still love you.) Please contact us immediately so the order can be amended before being sent out to you. If by chance the product has been sent, you can return the product but it must be returned unopened and in its original undamaged, unused and saleable condition. Unfortunately additional postage and shipping will be the responsibility of the purchaser.

All return shipping and handling charges are the responsibility of the purchaser. Wild Kao will not be liable to reimburse the customer for any shipping related to returns unless a prior agreement on damaged products. No returns or refunds on sale items unless damaged or faulty.